Terms & Conditions

These Terms set out the terms and conditions applicable to the use of the Website, and Equipment Rental by You. You:

(a) accept that, by using the Website, booking, purchasing and/or renting Items (on the Website, in person, by phone or by email), you agree to be bound by these Terms, which form a legally binding agreement;

(b) acknowledge that you must also comply with any Unbox^d Policies, which will form part of these Terms (except to the extent of any inconsistency between the Terms and the Policies, in which case these Terms shall prevail, unless otherwise stated by Unbox^d);

 (c) acknowledge that Unbox^d may vary the Website, the Items, these Terms and/or the Policies, or any component contained therein, at any time in its absolute discretion and without notice to you; and

2. Orders

You agree and acknowledge that:

 (a) Unbox^d displays Items on the Website, which constitutes an invitation to treat;

 (b) your placement of an Order for any Items constitutes an offer to purchase or rent such Items;

 (c) upon submitting your Order, you will nominate:

 (i) the Hire Period if your Order contains Equipment Rental;

 (ii) The Participants if your Order contains Equipment Rental;

 (iii) the Nominated Address; and

 (d) your offer is not accepted by Unbox^d until:

 (i) Unbox^d receives the full price for all Items in your Order, plus delivery costs; and

 (ii) Unbox^d sends you a confirmation for the Order, and

 (e) in the event that, after your offer is accepted, Unbox^d advises that they are not able to provide certain Items, then:

(i) you may choose replacement Items and pay the difference in price (in the case of a cheaper replacement, a credit will be made by Unbox^d); or

(ii) you may choose to be refunded the price paid for those Items that Unbox^d is not able to provide; and

(iii) you release Unbox^d from all claims and liability relating to such unavailability.

(f) If you place an Order for Delivery to an address that is someone else’s place of residence or business you must obtain their consent before providing Unbox^d with their personal information and, by placing an Order, you confirm to Unbox^d that you have done this

(g) Please ensure that you enter all information carefully when placing an Order. You warrant to Unbox^d that all information provided by you in relation to each Order is complete, true and accurate.

(h) Please check your Order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or cancelled once the Order has been accepted by Unbox^d. Unbox^d will use reasonable endeavours to cancel or change the Order if it has not already been Dispatched but makes no representation that it will be able to do this.

(i) Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Unbox^d will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Unbox^d, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

(j) Where you place separate Orders the Items will be delivered separately and a separate delivery fee may apply to each Order.

3.1 Price

(a) In order to purchase and/or rent Items, you agree to pay Unbox^d the Price, plus any delivery costs stated on the Website, upon submitting the Order. You are also liable to pay any duties, taxes, government levies or other financial charges that might be added to your Order.  

 (b) Unbox^d accepts payment via credit or debit card, Apple Pay, Google Pay and any other methods it authorises from time to time. Unbox^d uses third party payment processors including Stripe and Booqable, who endeavour to ensure that your information is kept safe and secure (third party processing fees may be payable by you in this regard). Unbox^d also uses Secure Socket Layering technology to protect online transactions and to ensure that your payment information is never stored on the Website.

 (c) Unbox^d reserves the right to vary the Prices, in its absolute discretion and without notice to you. You agree that any varied Prices will apply to all Orders made after such variation.

 (d) If you trigger a ‘chargeback’ through your card provider or elsewhere, or if you fraudulently use the payment details of another entity, Unbox^d has no obligation to provide you the Items in the applicable Order and may refuse to deal with you in the future.

 (e) Unless otherwise expressly stated by Unbox^d, all prices are in Australian Dollars (AUD) and include GST (as defined in A New Tax Policies (Goods and Services Tax) Act 1999 (Cth)).

 (f) You agree that Unbox^d may deduct from, apply or set-off any monies that it receives from you towards any amounts that you owe Unbox^d under these Terms.

You agree and acknowledge that:

(a) the brands, colours, appearance, sizes and other aspects of the Items shown on the Website may vary slightly from the actual Items you receive;

(b) you are required to supply all other tools, equipment or materials that you require to complete the Activities and are solely liable for such materials;

(c) Unbox^d makes no warranties that the Items in your Order will satisfy all of your requirements during the Activities;

(d) you must only use the Items for their intended purpose;

(e) you must follow the instructions for the Items;

(f) you must notify Unbox^d of any damage to, or issues with, the Items as soon as possible upon Delivery of the Items and record evidence of such damage, including photographs (failing which, such damage or issues will be deemed to have been caused by you);

(g) the Items are manufactured by third parties and, as such, Unbox^d does not provide any warranties or guarantees regarding the Items; and

(h) in respect of any consumable products in the Items, you are fully responsible for ascertaining and confirming that:

(i) they meet the dietary or other health requirements for you and any other individuals that intend to consume such Items;

(ii) you and any other individuals who intend to consume such Items are not allergic to, or otherwise unable to eat, them; and

5.1 Promo Codes

(a) Unbox^d may offer Promo Codes from time to time.

(b) Only one Promo Code can be used on an Order.

(c) In the event that Unbox^d determines that a Promo Code has been wrongly copied, distributed or otherwise misused, Unbox^d reserves the right to cancel, modify or suspend the Promo Code, or cancel the related Order, in its discretion.

(d) Unbox^d makes no guarantees or representations regarding Promo Codes and is released from any liability arising in relation to them or their failure.

Unbox^d may elect to offer gift vouchers and/or credits from time to time, subject to any conditions that Unbox^d determines, in its absolute discretion, including conditions relating to:

(a) expiry dates; and

(b) prohibiting using offers or discounts in conjunction with other offers or discounts.

You, at all times:

(a) agree to provide accurate, current and complete information to Unbox^d, at all times, including in relation to how many Participants will participate in a Trip Package;

(b) warrant that you are over the age of 18;

(c) warrant that you, and all other entities who will accompany you, have the skills and ability to safely complete the Trip Packages and Activities;

(d) warrant that you know how to safely and properly use all Items and agree that you will use and treat all Items in accordance with such standards;

(e) confirm that you have elected to use the Website and/or purchase the Order of your own free will; 

(f) acknowledge that, for any consumable Items in your Order that are not permitted to be sold separately, Unbox^d is not selling you such items and is providing them free of charge; 

(g) acknowledge that your use of the Website and/or purchase of an Order may result in data usage charges from your mobile or internet provider;

(h) must notify Unbox^d immediately (or, if that is not possible, as soon as is reasonably practical) of any issues with, or defects in, the Items and/or Trip Information;

(i) use the Website, purchase and/or rent the Items at your own risk and only for their intended purpose;

(j) warrant that you are not allergic to, or otherwise unable to purchase or use any Items in your Order;

(k) must interact with Unbox^d, and other entities you encounter during a Trip Package, in a courteous manner; and

You must not, at any time:

(a) use the Website or Items for any purpose that is illegal, beyond its intended use, or otherwise prohibited by these Terms;

(b) use or attempt to use another user's account without authorisation;

(c) infringe a third party’s intellectual property, or other, rights;

(d) harass, abuse, intimidate, stalk, threaten, bully, or otherwise offend any other customers of Unbox^d or use the Website in a defamatory or offensive way;

(e) make disparaging remarks or comments about, or do anything that may be detrimental to, Unbox^d;

(f) post, transmit or distribute anything which has the potential to cause technical damage to the Website (including a virus, trojan, worm, logic bomb or any other material which is malicious or technologically harmful);

(g) reverse engineer, decompile or dissemble any part of the Website;

(h) hack into any aspect of the Website or Unbox^d’ business and/or corrupt data (including by phishing, accessing hidden URL’s, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to);

(i) send unsolicited advertising, promotional material or other content to Unbox^d or any of its customers; or

(j) assign your rights and obligations under these Terms, in whole or in part, without Unbox^d’ prior written consent (in this regard, you agree that any unauthorised assignment shall be deemed null and void).

You agree and acknowledge that Unbox^d may, at any time in its absolute discretion and without notice to you:

(a) modify, suspend or terminate your access to the Website and/or Items, in whole or in part,

(b) assign its interests outlined in these Terms; and/or

9.1 Ownership

(a) The Website and all information and documentation that Unbox^d supplies with the Items, including, without limitation, all Trip Information, local area insights, trade marks, service marks, patents, designs, works, presentations, booklets, checklists, videos, films, graphics, photographs, scripts, sound recordings, images, documents, systems, platforms, databases, know-how, trade secrets, domain names, internet addresses, data, computer software and other materials (collectively, the Unbox^d IP) are the property of Unbox^d and its related entities, as defined in the Corporations Act 2001 (Cth) (Related Entities).

(b) Unless otherwise expressly stated by Unbox^d, Unbox^d owns all intellectual property rights in relation to the Unbox^d IP which arise by operation of legislation, common law or equity, including, but not limited to, all present and future rights, title and interest in and to such works and other forms of intellectual property, irrespective of whether such items or rights are registered, or capable of registration. All goodwill accrued in relation to the Unbox^d IP accrues to the exclusive benefit of Unbox^d and its Related Entities.

(a) By purchasing an Order, Unbox^d grants you a non-exclusive, revocable, limited, non-sublicenseable licence to:

(i) use the Trip Information and Items in your Order:

 (A) during the Hire Period;

 (B) solely for their intended purpose;

 (C) subject to your compliance with these Terms; and

 (D) strictly in accordance with Unbox^d’ requirements and directions,

(ii) to use the Website to purchase and/or rent the Items.

(b) In using this license, you must not:

(i) use the Unbox^d IP other than for its intended purpose;

(ii) use or display the Unbox^d IP in any way that indicates that Unbox^d has endorsed or approved you or your products or services, without Unbox^d’ prior written approval;

(iii) copy, adapt, reproduce, broadcast, store, save, transmit, distribute, display, print, publish or create derivative works from any of the Unbox^d IP;

(iv) imitate or use in the same or a deceptively similar fashion any of the Unbox^d IP, in whole or in part;

(v) use any data mining, robots or similar data gathering or extraction methods with respect to the Unbox^d IP;

(vi) use the Website, the Unbox^d IP, the Items or the Trip Information in any way that could damage Unbox^d, its reputation or the goodwill or other rights associated with the Unbox^d IP (including by way of social media platforms, including Facebook, Instagram or Twitter); or

(vii) use the Unbox^d IP for a commercial purpose.

Unbox^d is entitled to terminate the license in these Terms and/or your access to the Website, the Unbox^d IP or the Items, without notice to you, in the event that you breach the Terms.

11.1 Limitation of Liability

(a) Except as expressly stated by Unbox^d, the Items and the Trip Information are provided on an "as is" basis and without warranties of any kind. To the extent permitted by law, Unbox^d expressly disclaims all other warranties, express or implied, relating to the Items, Unbox^d IP and the Website.

(b) You waive, release and covenant not to assert against Unbox^d or its Related Entities any Claims, including but not limited to, in relation to:

(i) any errors, omissions, delays, interruptions or other matters relating to the Website and/or the Items;

(ii) any delays in delivering or collecting any Items;

(iii) the inaccuracy of any component of the Trip Information;

(iv) any materials or content posted or otherwise transmitted by a third party on the Website or on other forms of social media; and/or

(v) any accident, loss or damage to property or death of or injury to any person of whatever nature or kind (in this regard, you warrant that you use the Trip Information, and Items at your own risk).

(c) Without limiting the remainder of this clause 11.1, neither Unbox^d or its Related Entities or associates shall be liable for any direct, special, indirect or consequential damages, or any other damages of any kind. In no event will you have a cause of action against the directors or Related Entities or Associates of Unbox^d.

(d) In no event shall the aggregate liability of Unbox^d, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the Website or the Items, exceed the value of the applicable Order.

You hereby release and indemnify, and keep released and indemnified, Unbox^d (and its Related Entities) from and against all Claims, including but not limited to legal costs, arising from or relating to:

(a) your fraud, misconduct, negligence or breach of these Terms (or the warranties in these Terms);

By using the Website you agree to be bound by these conditions. If you do not agree with them, you are not authorised to use the Website.

(a) The Website and its contents are subject to copyright which is owned by Unbox^d or a third party. Unbox^d does not grant you any intellectual property rights in this Website, its applications, interface or contents. You must not use any trademark displayed on this Website.

(b) Unbox^d does not warrant the accuracy or completeness of any information you derive from the Website and excludes liability for loss or damage arising from any errors or omissions in the Website or your use of the Website (including any interference with or damage to your computer system). If any liability is not able to be excluded by law, Unbox^d limits our liability to the resupply of the relevant information.

(c) You release Unbox^d and its Related Entities to the fullest extent permitted by law from any and all claims arising out of or related to the use of material or information made available through the Website.

(d) The Website may include links to websites, platforms or other software operated by third parties. Unbox^d has no responsibility or liability for the content and activities of such websites, platforms or software.

(e) Links to the Website are permitted, provided the full html page is loaded. Links to individual graphics or to areas that are considered "security areas" that bypass any security protection or password protection that Unbox^d establishes are expressly prohibited. If you wish to use a graphic to link to the Website please contact us.

(f) Unbox^d cannot guarantee any file, data or program available for download from the Website (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using the Website. The Website may be inaccessible from time to time due to events outside Unbox^d’ control or maintenance requirements.

(g) If Unbox^d collect your personal information, they do so subject to the terms of our Privacy Policy, details of which are at: https://www.unboxd.com.au/privacy-policy 

(h) Unbox^d offers you access to the Website and the functionality attached to the Website but reserves the right to charge a fee for this service in the future (no fee is currently applicable).

13. General

In these terms, unless otherwise stated:

(a) a reference to a person includes a natural person, a company or other entities recognised by law;

(b) a reference to any legislation, statute, ordinance code or other law includes regulations and other instructions under it and consolidations, modifications, amendments, re-enactments or replacements of it;

(c) a reference to a time is to that time in Sydney/Canberra, Australia (AEST), unless otherwise specified;

(d) a reference to writing includes electronic communication;

(e) an obligation, representation or warranty on the part of two or more persons binds them jointly and severally;

(f) an obligation, representation or warranty in favour of two or more persons is to be construed for the benefit of them jointly and severally;

(g) any reference to Unbox^d’ consent, satisfaction or discretion may be withheld or exercised in Unbox^d’ absolute discretion, and subject to any conditions Unbox^d advises;

(h) use of the word ‘including’ or any similar expressions are not words of limitation;

(i) definitions apply to the singular and plural forms of each term defined, and to other grammatical forms of each term defined.

You agree that all disputes, Claims or other matters arising from or relating to your use of the Website, and/or purchase and/or rental of the Items will be governed by the laws of New South Wales, Australia and will be heard and resolved in a court of competent jurisdiction located in New South Wales, Australia. All references to a time in the Terms is that time in Sydney/Canberra, Australia, unless otherwise specified.

These Terms represents the entire agreement between the Parties and supersedes all other agreements, arrangements and representations made between the Parties relating to the same subject matter.

If any provision of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions.

You agree that Unbox^d has the right to send you certain information in connection with the Website and Items and you hereby consent to receive communications from Unbox^d electronically. Unbox^d may send you this and any other information in electronic form to the e-mail address you specify through the Website or provide to Unbox^d through other means. Notices provided to you via e-mail will be deemed given and received on the transmission date of the email.

A party will not be in default if it is unable to comply with its obligations in these Terms as a result of any cause which is beyond the reasonable control of that party, including, but not limited to, floods, storms, fires, other acts of nature, strikes, riots, war, embargoes or other governmental actions.

You agree and acknowledge that:

(a) these Terms are for Unbox^d’ benefit and may be waived in writing by Unbox^d, in whole or in part, at any time in its discretion; and

(b) in the event that a dispute arises as to the interpretation of a provision in these Terms, Unbox^d’ interpretation shall prevail.

You agree that any failure, delay in exercise or partial exercise by Unbox^d in enforcing any provisions of the Terms shall not operate as a waiver of its rights in relation to enforcement of those provisions. Any waiver by Unbox^d must be in writing and signed by Unbox^d.

For the purposes of this agreement, the term:

(a) Activities means camping, trekking, kayaking and/or other activities that you intend to undertake.

(b) Cancellation Fee means any fee as determined by Unbox^d in its discretion and charged as a result of cancellation of your Order either by You or by Unbox^d.

(c) Claims means all claims, losses, demands, damages, proceedings, compensation, costs, charges, expenses and liabilities.

(d) Collection means the collection by Unbox^d or a Courier of the Items from the Nominated Address.

(e) Courier means any third party engaged by Unbox^d on your behalf to deliver Items to You.

(f) Delivery means the delivery of Items to the Nominated Address.

(g) Dispatch means the time at which the Items leave Unbox^d’ storage facility.

(h) Equipment Rental means the rental of Items, in which ownership of the Items does not pass to You. You shall be aware that you are entering into an Equipment Rental by any or all of the following:

(i) You select any Items displayed on the Website under the header ‘Hire’ and proceed to make an Order containing those Items;

(ii)  You request, in writing or otherwise, to rent, hire or borrow Items from Unbox^d, and Unbox^d confirms in writing that it accepts this request through email confirmation, issue of an invoice, credit card charge or other means at Unbox^d’ discretion;

(iii) You are required to provide Unbox^d or a third party with a commencement date and hire duration or the Hire Period during which you require the Items;

(iv) If none of 13.9 (c)(i), 13.9 (c)(ii) or 13.9 (c)(iii) apply, whether all or part of an Order constitutes an Equipment Rental is at Unbox^d’ discretion.

(i) Hire Period means those dates input by the customer upon checkout on the Website or as otherwise negotiated and confirmed in writing with Unbox^d during which the Items are intended to be used by the customer before being Returned to Unbox^d.

(j) Items means any item, good or equipment made available by Unbox^d through its Website or any other means for sale or rental, including Trip Packages, Rental Items and Items available for purchase.

(k) Nominated Address means the address provided by You for Delivery of the Items, or for Delivery and/or Collection of the Items.

(l) Obligations means all obligations and liabilities under the Terms.

(m) Order means an order for any Items, whether for Equipment Rental or Sales, available from Unbox^d through the Website or any other means.

(n) Unbox^d means Unbox^d Pty Ltd (ABN 85807788016).

(o) Participants means individuals who will participate in a Trip Package and/or use the Items during the Hire Period.

(p) Policies means any of Unbox^d’ policies on the Website.

(q) Price means the price that Unbox^d has allocated to Items and Services.

(r) Promo Code means any promotional code created and offered by Unbox^d for use on its Website, subject to any conditions that Unbox^d determines, in its absolute discretion.

(s) Return when referring to Equipment Rental means the time at which Items are received at Unbox^d’ storage facility.

(t) Sales means the sale of Items by Unbox^d, in which ownership of the Items passes to You. You shall be aware that a Sale is being conducted by any or all of the following:

(i) You select any Items displayed on the Website under the header ‘Shop’ and proceed to make an Order containing those Items;

(ii)  You request, in writing or otherwise, to buy Items from Unbox^d, and Unbox^d confirms in writing that it accepts this request through email confirmation, issue of an invoice, credit card charge or other means at Unbox^d’ discretion;

(iii) If none of 13.9 (d)(i) or 13.9 (d)(ii) apply, whether all or part of an Order constitutes a Sale is at Unbox^d’ discretion.

(u) Security Deposit means any amount required to be paid to Unbox^d prior to the commencement of the Hire Period for the purposes of being applied against any loss or damage of the Items by You.

(v) Services means campground, Courier or transport bookings and other related services.

(w) Terms means the terms and conditions applicable to the use of the Website, Equipment Rental, Sales, and purchase of Trip Packages as set out in this document.

(x) Trip Information means track notes, maps, Items, guide and safety information related to each trip.

(y) Trip Packages means those Trip Packages defined in clause 17(a) below.

(z) Website means www.unboxd.com.au

(aa) You means any entity who uses the Website and/or rents and/or purchases the Items.

If you have any questions regarding the Terms, the Products, the Website and/or the Unbox^d IP, or if you have any copyright complaints, please contact Unbox^d using the contact page on the Website.

15.1 Security Deposit

 (a) You agree and acknowledge that you may be required to pay Unbox^d a Security Deposit if requested by Unbox^d.

 (b) The Security Deposit must be paid by debit or credit card and you acknowledge that you will pay the Security Deposit to Unbox^d prior to Delivery of the Order.

 (c) You agree that Unbox^d shall be entitled to deduct any amounts from the Security Deposit as it deems necessary to repair any damage to Items that you rent and to offset any losses, costs or other expenses (including replacement, late return or cleaning fees) it incurs or may incur as a result of your breach of these Terms (as determined by Unbox^d in its discretion), any loss or theft of Items and/or any other amounts that you are liable for under these Terms.

 (d) Within fourteen (14) days after the end of the Hire Period, Unbox^d will refund the Security Deposit to you, less any amounts deducted in accordance with clause 15.2(c).

16.1 Item Delivery

(a) Subject to your compliance with these Terms, Unbox^d will supply the Items in your Order to you.

(b) Unbox^d or Couriers will Deliver your Order to the Nominated Address. You acknowledge that you are only entitled to nominate your shipping address for Orders that satisfy Unbox^d’ requirements, as stated by Unbox^d from time to time.

(c) Unbox^d or Couriers will endeavour to Deliver your Order to you prior to the commencement of your Hire Period. Unbox^d has the right to refuse Orders that it determines, in its complete discretion, may not be able to be Delivered prior to the commencement of the Hire Period. Unbox^d will not be liable if the Order is delivered at a different time, but may in its complete discretion:

(i) extend or change your Hire Period for a duration at Unbox^d’ discretion for no additional fee, or

(ii) issue a refund corresponding to the value of the hire fee for the Item/s that were not Delivered prior to the commencement of your Hire Period, or

(iii) offer some other remedy of Unbox^d’ choosing.

(d) In the event that you provide an incorrect address to Unbox^d, or the Order is not able to be Delivered due to your not being at the Nominated Address on Delivery (or any other times advised by Unbox^d) or because there is not clear and safe access for Delivery, or if a Courier advises us that they were not able to Deliver your Order for any reason, you will be deemed to have cancelled your Order and you will forfeit the entire Price for the Order. In the event that you request, and Unbox^d agrees, to arrange to re-Deliver the Order, then you will be liable to pay an additional delivery fee plus any differences in the Price for the new Hire Period, as advised by Unbox^d.

(e) Upon Dispatch, the risk in the Items in the Order passes to you, and remains with you until its Return.. In the event that Items go missing or are Delivered to the incorrect address after Dispatch, you agree to comply with instructions from Unbox^d or Couriers to recover the Items, for example by recovering the Items from the incorrect address if reasonably practical. Unbox^d accepts no liability for Items lost or damaged between Dispatch and Return.

(f) If there are multiple Items in an Order, you acknowledge that they might be Delivered separately, depending on availability.

(g) Upon Delivery, you may be required to sign confirmation of these Terms. You agree that you are bound by these Terms, regardless of whether you sign such confirmation. However, if you refuse to sign this confirmation, Unbox^d has no obligations to provide you with the Items and may cancel your Order and deduct a Cancellation Fee (as defined in clause 21(a) below) from amounts it has received from you. 

(a) You must have ready for Collection all Items (and all components contained therein) on the next business day following the conclusion of the Hire Period, or as otherwise directed by Unbox^d:

(i) in accordance with clause 18(b)(iv);

(ii) in a clean and tidy state (and otherwise in the same condition as when they were Dispatched to you);

(iii) in accordance with the return instructions provided to you by Unbox^d; and

(iv) by ensuring that the Items are packed and labelled ready for Collection no later than 9:00am local time on the next business day immediately following the final day of the Hire Period, or as otherwise advised by Unbox^d.

(b) Unbox^d or Courier will Collect the Items following the conclusion of your Hire Period at a time of their choosing. You agree to keep Items available for Collection until they are Collected.  

 (c) In the event that you are unable to Return any Items in accordance with these Terms, you must comply with Unbox^d’ instructions regarding returning the Items (which may include you delivering or couriering the Items to Unbox^d at your cost). You will be liable to pay Unbox^d any additional collection costs it advises and the Price for each extra day that you fail to Return any of theItems in your Order to Unbox^d.

(d) If Items are not Collected at the time advised or mistakenly sent back to the wrong address after Collection you agree to comply with instructions from Unbox^d or Couriers to Return Items.

(a) Unbox^d offers adventure Trip Packages, each of which includes Trip Information. You acknowledge that the Trip Information may slightly vary from reality, and campsites in Trip Packages may vary, depending on availability, and you release Unbox^d in relation to any such variations, errors or omissions.

(b) By purchasing a Trip Package, you are provided with a limited license to use the Trip Information, strictly in accordance with clause 9.2. You acknowledge and agree that the Trip Information forms part of the Unbox^d IP and your purchase of a Trip Package does not give you any ownership rights in the Trip Information.

 (c) You acknowledge that you will receive the following Items as part of a Trip Package (which you must use in accordance with clause 18 and Return to Unbox^d in accordance with clause 16.2):

(i) one (1) computer tablet for the Order, which will contain the Trip Information;

(ii) one (1) compass for the Order; and

(iii) if required, transport items, which might include an opal card, ferry tickets and/or private bus tickets (if included in your Trip and Order), which may only be used by each Participant for the transport included in the Trip Package.

(a) By renting the Items, you are provided with a limited license to use the Items, strictly in accordance with clause 9.2. 

 (b) In relation to all Items, you must:

(i) use and store such Items with due care and skill and in accordance with any manuals or directions from Unbox^d and otherwise in accordance with how such Items must be used and stored;

(ii) not damage the Items;

(iii) only use Items for the purpose which Unbox^d intends, as contemplated by the Order or as otherwise advised by Unbox^d;

(iv) Return the Items to Unbox^d in the same condition as when it was Dispatched to you, and otherwise in accordance with clause 16.2; and

(v) indemnify Unbox^d in respect of all costs or losses associated with your damage to, or loss of, or use of the Items (including cleaning fees).

(c) You acknowledge and agree that nothing in these Terms or otherwise gives you any ownership rights in the Items.

(d) Notwithstanding the remainder of this clause 18, in respect of any Items that is consumable or usable, including toiletries, food, opal cards and other related products:

(i) the license in clause 18(a) allows you to consume and/or use such products (for their intended use) during your Hire Period; and

In the course of purchasing the Trip Packages or renting Items, Unbox^d may provide Services to you. In respect of the Services, you agree and acknowledge that:

(a) Unbox^d may elect, in its absolute discretion, to provide the Services;

(b) you will be liable for any campsite costs or other third party costs associated with the Services (except to the extent that it is included in your Trip Package);

(c) in the event that Unbox^d agrees to provide the Services, it may perform the Services in the manner, and at the times, it determines appropriate;

(d) you hereby consent to Unbox^d disclosing your information to third parties in order to provide the Services, including when booking a campsite and/or transport for you, or arranging a Courier to deliver your Order to you;

(e) in the event that you do not comply with these Terms, Unbox^d may cease providing the Services; and

22.1  Delivery

(a) Subject to your compliance with these Terms, Unbox^d will supply the Items in your Order to you.

(b) Unbox^d or Couriers will Deliver your Order to the Nominated Address. You acknowledge that you are only entitled to nominate your shipping address for Orders that satisfy Unbox^d’ requirements, as stated by Unbox^d from time to time.

(c) Unbox^d makes no representations or warranties as to the shipping duration from when your Order is placed to when the Items are Delivered. Any durations indicated on the Website or otherwise are estimates only. Unbox^d will use reasonable endeavours to deliver products within the time frames shown.

(d) Unbox^d will not be liable for delay in Delivering Items which is beyond their reasonable control (eg. If stock is unavailable). If the Items have not been Delivered within a reasonable time (depending on the nature of the Items and the Nominated Address, and at Unbox^d’ discretion), please contact us if you wish to cancel your Order for those Items and request a refund.

(e) In the event that you provide an incorrect address to Unbox^d, or the Order is not able to be Delivered due to your not being at the Nominated Address on Delivery (or any other times advised by Unbox^d) or because there is not clear and safe access for Delivery, or if a Courier advises us that they were not able to Deliver your Order for any reason, you will be liable to pay an additional delivery fee, as advised by Unbox^d, or Unbox^d may cancel your Order and provide you with a refund, less any applicable delivery fees at Unbox^d discretion.

(f) Some Items may require additional delivery charges due to weight, bulk, or location of the Nominated Address. This will be advised to you in writing before or after submission of your Order. The Order will only be fulfilled once you give your approval to these charges, either by paying for the full amount of the Order (including any delivery fees) if charges have been advised prior to submission of the Order, or providing your written approval if charges are advised following the submission of your Order. Unbox^d or Couriers will deposit Items at ground level at the Nominated Address unless you have previously arranged otherwise with Unbox^d. You grant Unbox^d or Couriers authority to leave your Order unattended upon Delivery.

(g) Upon Dispatch, the risk and title in the Items in the Order passes to you.

(h) If there are multiple Items in an Order, you acknowledge that they might be Delivered separately, depending on availability.

You may purchase Items from Unbox^d, either by placing an Order on the Website, by phone or by email. Should you place such an Order and Unbox^d accepts your Order in writing (for instance, by email confirmation or issue of an invoice), then:

(a) you must pay the purchase Price (as advised by Unbox^d) upfront, plus any delivery costs;

(b) you acknowledge and agree that, from time to time, certain Items may be out of stock or unavailable. Unbox^d reserves the right to withdraw or suspend from sale any Items displayed on the Website, either temporarily or permanently, at any time without notice to you. Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Unbox^d will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Items at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise at all. (c) you must comply with Unbox^d’ other terms of sale, as advised to you.

Upon submitting your Order on the Website, you will be directed to an automated confirmation screen. This screen does not constitute acceptance of your Order by Unbox^d and your Order is not accepted by Unbox^d until you receive an email confirmation.

(a) You should check your Items as soon as they are delivered to you and agree to contact Unbox^d within twenty-four (24) hours if::

(i) they are not what you ordered; and

(ii) they are damaged or faulty.

(b) If you have a problem with any Items or otherwise wish to return them, please refer to Unbox^d’ Refunds and Returns Policy, which forms part of these Terms.

(c) When returning Items:

(i) please provide Unbox^d with your proof of purchase;

(ii) to the extent permitted under the Australian Consumer Law, it is a requirement for the fulfilment of refunds, exchanges and warranties that you use your best endeavours to return all out-of-the-box accessories supplied at the time of original purchase. You are also encouraged to use the original packaging where possible in order to avoid damage in transit.

You are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the Items themselves.

(a) Unbox^d advises that there is often little, or no, mobile reception when undertaking a Trip Package and/or the Activities and that you might encounter dangerous situations. Unbox^d recommends that each Participant rent a personal locator beacon (the Beacon), satellite phone and credit, and first aid kit, as part of each Order, and that each Participant have basic first aid training. If you choose not to do so, it is at your own risk.

(b) In the event of an emergency which you believe, acting reasonably, requires emergency rescue services, you should activate your Beacon in accordance with the manufacturer instructions and/or use your satellite phone to contact help. You acknowledge that, if you activate your Beacon:

(i) rescue services will be notified and will attempt to locate you;

(ii) Unbox^d will endeavour to provide reasonable assistance to rescue services to locate you (however Unbox^d shall be released from any liability to due Unbox^d’ unavailability or the nature of any assistance Unbox^d provides); and

(iii) you will be liable for any rescue and associated costs, to the extent that they are not covered by your Medicare or your insurer, if applicable.

Unbox^d understands that plans change, and endeavours to work with our customers to be flexible, but please note the following:

(a) Unbox^d reserves the right to cancel your Order at any time, in which event Unbox^d will refund you any money that you have paid for that Order within fourteen (14) days. In the event that Unbox^d cancels your Order as a result of your breach of these Terms, you agree that Unbox^d will be entitled to retain a Cancellation Fee, and will refund the remainder of what you have paid, less the Cancellation Fee, within fourteen (14) days.

(b) If you wish to cancel an Order, you may email Unbox^d requesting its consent to do so (which Unbox^d may grant in its discretion). In such circumstances, if you wish to cancel your Order:

(i) within twenty four (24) hours of submitting the Order, you will receive a full refund for the Order (less any out-of-pocket expenses that Unbox^d has already incurred in relation to your Order); or

(ii) otherwise, Unbox^d will be entitled to retain a Cancellation Fee in addition to any out-of-pocket expenses that Overnight Adventures has already incurred in relation to your Order (unless otherwise confirmed by Unbox^d).

(c) If you or Unbox^d wishes to cancel an Order as a result of government legislation prohibiting the Activities or use of the Trip Package, Unbox^d may at their discretion provide a credit for the value of the Order, to be used within 12 months of the original Hire Period.